What are the rules for robocalls?

  • What are the rules for robocalls? 

    FCC rules require a caller to obtain your written consent – on paper or through electronic means, including website forms, a telephone keypress – before it may make a prerecorded telemarketing call to your home or wireless phone number.  FCC rules also require a caller to obtain your consent, oral or written, before it may make an autodialed or prerecorded call or text to your wireless number.  There are exceptions to these rules, such as for emergencies involving danger to life or safety.

  • What are the rules for telemarketers calling a wireline home phone? 


    Callers must have your prior express written consent before making telemarketing calls using a prerecorded or artificial voice. Telephone solicitation calls to your home are prohibited before 8 am or after 9 pm.

    Telemarketers are no longer able to make telemarketing robocalls to your wireline home telephone based solely on an “established business relationship” that you may have established when purchasing something from a business or contacting the business to ask questions.

  • Are robocalls to wireless phones prohibited?  

    A consumer’s written or oral consent is required for autodialed, prerecorded, or artificial voice calls or texts made to your wireless number, with a few exceptions such as emergency calls regarding danger to life or safety.  Consent must be in writing for telemarketing robocalls.  Telemarketers have never been permitted to make robocalls to your wireless phone based solely on an “established business relationship” with you.

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